Custom Webdesign Frequently Asked Questions
We want all of our clients to be 100% comfortable and confident when working with us. We are always upfront and honest every step of the way. We have answered some of the most frequently asked questions that previous clients of our have had. If your question isn’t answered here, feel free to contact us directly.
1. Define each phase of your website development process from signature of contract through hard launch. Include estimated timeline for each phase.
Meetings to discuss the mockups and revisions
Code site into CMS – Month 2
Meetings to discuss content strategy and workflow
Populate content – Month 3
Review the site with a fine tooth comb – Two weeks before the soft launch.
2. What information is generally needed from the Client in the Discovery phase?
3. How often does communication take place with the Client during each phase of development?
4. Is communication done via phone, email, or using a project management software?
5. What is your preferred CMS?
6. Is the site backed-up? Hard back-ups? Cloud? How often?
1. Cpanel daily, weekly and monthly with several retentions
2. Server image daily, weekly, and monthly with several retentions
3. Amazon S3 off-site backup of the Cpanel backups
4. Amazon S3 off-site backup of the WordPress install via Orion
7. Describe your hosting options.
8. Does this require signing another contact? If so, what is the cancellation policy?
9. Specify the costs associated with each hosting option.
10. Detail what is included in your monthly management.
11. Detail any reports included in monthly management.
12. Will Client have log-in credentials to the site to update content and other resources?
13. Does Company provide training once the site is launched? If yes, how many hours? Is there any additional cost for this training?
14. Does Client have full ownership of website?
15. If Client wants to move from your server and house elsewhere, is there a charge?
16. Does Client have full ownership of art, graphic design and all elements used on website?
17. Is there a charge in delivering art, graphic design and elements to the Client?
18. Will video launch from the server, YouTube, Vimeo, other?
19. Does the Company submit to Google for indexing?
20. How many people on your team will work on this project? What are their functions as it relates to the design and development of the site?
21. What is the process for changes and updates the Client needs the developer to make once the site is launched? What is the general response/turnaround time?
22. Describe your recommended CMS solution at a glance, including the products, any modules, and hosting architecture. If you don’t yet have enough information to recommend a preferred CMS, please indicate those that you would consider for this engagement.
A simple Google trends would show that Joomla is on a death spiral, Drupal is for those organizations that want
to pay more and rely more on coders, and thus has a small following at the bottom, and that WordPress is
generally on a healthy upward trajectory.
23. Approximately how many organizations use the solution being proposed? If that is unavailable, please provide a similar indication of the prevalence of the solution.
24. How long have you been implementing the solution and approximately how many implementations have you performed?
own unique set of requirements.
25. What is the role of this type of work in the company’s portfolio (% of revenue, etc.)?
If you go with you us, you will not only have competent web developers, but also digital marketers who will
seriously drive you to try to get a CTA on the homepage that will make a difference for your organization, and
turn your site into a lead generator, not just a static brochure.
26. How much of your work is performed on-site, if any?
some of the systems administration work and also the application coding.
27. Briefly describe your post-implementation support (methods of support, hours, any dedicated contacts, etc.).
site (as well as security and backups). Our response time is typically 5 seconds, if there is an issue with the
site, so there is a layer of service that you don’t see that literally takes care of you and gives you the VIP treatment.
We can create a retainer for a set number of hours each month, if you would prefer a fixed cost through out the
year. Or we can bid a fixed price or bill at the hourly rate, which is currently $85 for basic tasks.
Again I would be the point of contact if there is an issue or other post-launch tasks, so that the task is assigned
to the right person.